Sentinel Admin Control Center - Attach/Update errors

HASP_TMOF

Too many open sessions.

Displayed hasp_srm_view message:

"Sentinel HASP key not found or of improper type (4).

Warning! Program running on a terminal server, license access might be limited!"

This error occurs when trying to create a .c2v file via a remote connection.

Possible workaround on Windows: See How to read a HASP key over RDP on Windows.

Possible workaround on Linux: Run the command via ssh to localhost, for example:

HASP_HASP_NOT_FOUND

Sentinel protection key not available.

Displayed hasp_srm_view message:

"Sentinel HASP key not found or of improper type (7)."

Connect the license dongle or install a software license.

Due to a software bug, this error can also occur when the license is connected. Please refer to Charon-AXP and Charon-VAX license not found error for a detailed description and a workaround.

HASP_KEYID_NOT_FOUND

Sentinel protection key with the specified key ID not found.

Displayed hasp_srm_view message:

"Sentinel HASP key not found or of improper type (50)."

HASP_TS_DETECTED

Program running on a terminal server.

Displayed hasp_srm_view message:

Sentinel HASP key not found or of improper type (27).
Warning! Program running on a terminal server, license access might be limited!

The Sentinel key content cannot be displayed when connected via a remote connection.

Possible workaround on Windows: See How to read a HASP key over RDP on Windows.

Possible workaround on Linux: Run the command via ssh to localhost, for example:

HASP_FEATURE_NOT_FOUND

Requested Feature not found

In addition to a required feature missing on the key, this error can also occur if proper connection to the key is lost. Removing and reinserting solves the problem in this case. A solution without removing the dongle is described in Charon for Linux - Detected removal of the license whereas dongle is connected.

HASP_LOCAL_COMM_ERR

Communication error between API and local Sentinel License Manager

This error code indicates that the Sentinel license manager software is not running.

Too many users are currently connected. This error occurs, when more than the allowed number of license clients try to connect to a license (typically a network license).

Workarounds:

• Define the correct license key to use in the emulator configuration. This should work in most cases. As this is different for different products, please refer to the user's guide of your product.
• If the above does not work for some reason, block access to the license for unauthorized license clients (via Sentinel ACC or firewall entries).

HASP_BROKEN_SESSION

Session was interrupted.

This can occur when certain updates are applied to the license while a session is active. For example:

• A Feature required by the session was deleted.
• The license was canceled.
• The network (remote license) support setting for a required Feature was changed. (In this case, all sessions will be interrupted, including local sessions.)

This may also indicate that the protection key is not available.

HASP_OLD_LM

The Sentinel License Manager version is too old.

HASP_DEVICE_ERR

For a Sentinel SL key, an input/output error occurred in the secure storage area.
OR
For a Sentinel HL key, a USB communication error occurred.

For a hardware dongle, verify the USB connection. If the USB port works and the aksusbd is running, consider a possible failure of the dongle.

For a software license, this very likely indicates a software license problem caused by a change on the host system. You can try to revert any changes, but this will not necessarily make the license operational again (see HASP Software Licensing restrictions).

HASP_NO_VLIB

Unable to find Vendor library.

HASP_SCOPE_RESULTS_EMPTY

Unable to locate any Feature matching scope.

This error can occur when you have specified a license key id in the configuration file and this license key cannot be read (unplugged)

Configuration file example:

Log file example:

Possible solutions:

• Reconnect the missing license
• Update the configuration file by either removing the faulty license key id (in the case above, id 367006676) or by updating with the new one (this requires Charon to be restarted)

HASP_UPDATE_TOO_OLD

Trying to install a V2C (vendor to customer) file with an update counter that is out of sequence with the update counter on the Sentinel protection key. The update counter value in the V2C file is lower than the value in Sentinel protection key.

HASP_UPDATE_TOO_NEW

Trying to install a V2C file with an update counter that is out of sequence with update counter in the Sentinel protection key.

The first value in the V2C file is greater than the value in the Sentinel protection key.

HASP_CLONE_DETECTED

Cloned Sentinel SL storage was detected. Feature is unavailable.

Indicates that the system on which the fingerprint was created was changed in a way that affects the validity of the license (e.g., cloning a VM).

For more, see:

• HASP Software Licensing restrictions
• Cloned Software License Removal

HASP_UPDATE_ALREADY_ADDED

The message indicates you are trying to update the license with a V2C file that has already been applied, either the V2C format file ( _fmt ) or the update file.

HASP_SECURE_STORE_ID_MISMATCH

A secure storage ID mismatch occurred. If a software license is used, this error can occur if host system hardware characteristics are changed.

HASP_SHARING_VIOLATION

An HL key is being shared between several systems. When this error occurs, a "sharing violation" message is also displayed on the relevant page in Admin Control Center.