Sentinel LDK License Manager service fails to start with dependency error

Problem

The Sentinel LDK License Manager service cannot be started and returns the following error:

Solution

This case can occur after a Windows upgrade as this service (hasplms) has a dependency with TCP/IP service (tcpip):

The easiest way to solve this problem is to reinstall the Sentinel driver from the appropriate Charon kit.

(question) Re-adding the dependency with an "sc config hasplms depend= tcpip" command is not sufficient as the Windows registry is also affected.

To reinstall the Sentinel driver, proceed as follows:

StepActionCommand/example
1Login as the privileged user ("administrator") on the system where the software will be installed and open a cmd.exe window: WIN+R and then enter cmd.exe



2Move to the folder containing the driver and uninstall the current version.

> cd "C:\Program Files\CHARON\Redistributables\Sentinel"

> haspdinst.exe -fr -kp -nomsg

3Check the hasplms service is removed

> sc qc hasplms
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.

4

Reinstall the driver.

A popup will appear to display the installation progression.

haspdinst.exe -install
5Once the popup displays "Operations successfully completed.", check the hasplms service is correctly defined

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