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Problem

CHARON is not able to read the license content when starting the emulator and returns errors like:

20160810:085028:ERROR:2:000003E8:ll_sentine( 379): Sentinel HASP RunTime Error 7.
20160810:085028:ERROR:2:00000373:ethane.cxx(1662): License not found, not valid, or expired.


Affected products:

  • CHARON-AXP and CHARON-VAX V4.6 Builds 166-03 and 166-05
  • CHARON-AXP and CHARON-VAX V4.7 Build 171-01

Solution

Check you are not running CHARON over RDP, see: CHARON Launcher - License not found, not valid or expired

If this is not the case then it may be relevant to a bug introduced in the products/versions mentioned above. It is related to the use of the "Disable TCP chimney offload" option in the Network Control Center utility. This bug causes CHARON to lose access to the license.

To solve this either:

  • Upgrade to CHARON-AXP / CHARON-VAX V4.7 Build 171-01 and install the patch number 171-02 or higher

    (info) Patch note excerpt: Fixed "Disable TCP chimney offload for CHARON" functionality (which caused CHARON to lose access to its license) (ID#4298)
    .
  • or execute the following operations:
    • Run cmd.exe with administrative privileges

    • Issue the command:

      C:..> netsh interface tcp show chimneyapplications

      .

    • Then for each installed CHARON executable from the list run the following command:

      C:..> netsh inter tcp delete chimneyapplication "C:\<full path to CHARON executable.exe>"

      .
      Example:

      c:\Charon>netsh interface tcp show chimneyapplications

      State        Application

      -----------  -------------------------------------------------

      disabled     C:\Program Files\CHARON\Build_17101\x64\as400.exe

      c:\Charon>netsh inter tcp delete chimneyapplication "C:\Program Files\CHARON\Build_17101\x64\as400.exe"

      Ok.

Restart the CHARON instance to check the problem is solved. If not please contact us

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