Troubleshooting License Key Errors
In the event there is a failure in loading or using the license key, use the following table as a guide to attempt to diagnose the diagnose and solve the problem. If these solutions do not resolve the problem, please contact the Stromasys Customer Support Centre, using the details in the Obtaining Technical Assistance section of About This Guide.
| Error No. | Error ID | Problem | Resolution |
|---|---|---|---|
| 7 | HASP_HASP_NOT_FOUND | Sentinel protection key not available. | Connect the license dongle to host system. If the CHARON host is a VMware guest, then ensure the USB key has been connected to the appropriate VM. |
| 18 | HASP_KEYID_NOT_FOUND | Sentinel protection key not found. | |
| 54 | HASP_UPDATE_TOO_OLD | Trying to install a V2C (vendor to customer) file with an update counter that is out of sequence with the update counter on the Sentinel protection key. The update counter value in the V2C file is lower than the value in Sentinel protection key. | Apply all other license key updates, even if they have expired and attempt to reapply the failed update. If this still does not resolve the problem, contact Stromasys Orders Administration with a new C2V (customer to vendor) file. |
| 55 | HASP_UPDATE_TOO_NEW | Trying to install a V2C file with an update counter that is out of sequence with update counter in the Sentinel protection key. The update counter value in the V2C file is larger that the next increment of the value in the Sentinel protection key. | |
| 65 | HASP_UPDATE_ALREADY_ADDED | The message indicates you are trying to update the license with a V2C file that has already been applied, either the V2C format file ( _fmt ) or the update file. | Check the current applied license or request for new V2C files. |
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