| Error code |  Description |  Solution |
|---|---|---|
| 7 | HASP_HASP_NOT_FOUND Sentinel protection key not available | Connect the license dongle |
| 18 | HASP_KEYID_NOT_FOUND Sentinel protection key not found | Connect the license dongle |
| 54 | HASP_UPDATE_TOO_OLD Trying to install a V2C (vendor to customer) file with an update counter that is out of sequence with the update counter on the Sentinel protection key. The update counter value in the V2C file is lower than the value in Sentinel protection key. | Apply all other license key updates, even if they have expired, then attempt to reapply the failed update. If this still does not resolve the problem, contact Stromasys Orders Administration with a new C2V (customer to vendor) file. |
| 55 | HASP_UPDATE_TOO_NEW Trying to install a V2C file with an update counter that is out of sequence with update counter in the Sentinel protection key. The first value in the V2C file is greater than the value in the Sentinel protection key. | Apply the V2C files in the correct sequence or request for an update which disregards the unapplied update |
| 65 | HASP_UPDATE_ALREADY_ADDED The message indicates you are trying to update the license with a V2C file that has already been applied, either the V2C format file ( _fmt ) or the update file. | Check the current applied license or request for new V2C files |
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