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The local HASP key cannot be read via a remote connection (for example, RDP).
One possible workaround is described in detail in the document How to read a HASP key over RDP on Windows. It shows, how to setup a scheduled task for this purpose.
Alternatively, use the Charon License Utility (see CHARON on Windows - Charon License Utility).
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- Refresh current license will reload the content of the license currently displayed.
- Refresh license list. This is useful if a key has just been added or removed.
- Copy license details to clipboard, for example to paste into a support e-mail.
- Exit from the utility.
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