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- Red Hat Enterprise Linux 8.x - 64bit
- Red Hat Enterprise Linux 7.x - 64bit
- Red Hat Enterprise Linux 6.5 to 6.10 - 64bit
- Linux Centos 8.x - 64bit
- Linux Centos 7.x - 64bit
- VMware ESXi 5.5 and 6.0 up to 6.7 (requires a supported Linux operating system on top of a ESXi virtual machine)
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- Invoke the system default web browser and enter the URL http://localhost:1947 to display the "Sentinel Admin Control Center" (ACC) web interface.
- Click on "Sentinel Keys" link to open the corresponding page.
- Make sure that one and only one CHARON HASP or SL license is present.
To facilitate troubleshooting, Stromasys recommends to enable logging from the Sentinel Admin Control Center as described in this article: Enabling logging in Sentinel Admin Control Center.
| Problem | Action |
|---|---|
| No license is displayed | Make sure that all the recommendations above about remote access to the host are fulfilled (if remote access takes place), that the HASP USB key is not broken and its LED indicator is lit (meaning that it is used by the host). |
| Only one License key / SL is seen and its content is incorrect | Contact STROMASYS to request a new license update. |
| Several License keys / SLs are displayed | Remove all of them except the one provided by STROMASYS for the just installed version of CHARON. |
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- Ensure your license allows you to upgrade to that version. If not, please generate a C2V file and send it to STROMASYS for update. See CHARON-AXP for Linux utilities - 'hasp_srm_view' utility
- Prepare the new kit RPM files as it is described in "695402677" and "695402677" sections.
- Stop all running CHARON-AXP instances.
- Make sure that no template files (i.e. "es40.cfg.template") have been used for your specific configuration otherwise copy those files to a dedicated folder.
- Login as "root" user.
- Remove the old CHARON-AXP version as described in the "CHARON-AXP for Linux deinstallation" chapter and reboot the Linux server (recommended).
- Proceed with the instructions on the new kit installation as described in the "695402677" section.
- Once installation is completed, it is recommended to reboot the Linux server (possible issues with licenses detection could occur).
Install the license for the new CHARON-AXP as described in the "695402677" section.
- Start all the CHARON-AXP services stopped at step #3.
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If you did not reboot your Linux server at step 6, you may experience issues with 'aksusbd' service installation and then license detection. Example:
To solve this problem, remove all Charon installed product and restart from step 6 above. |
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