Contents
Emulator Start Fails due to vclock Problem
Applicable License Server version:
VE license server version older than version 2.3.3.
Problem cause:
Due to a bug in the VE license server, the license server did not handle the vClock setting correctly, when a license update with the same license ID as the currently installed license was imported. This caused the emulator to consider the license as expired even though the expiration date of the updated license had not been reached.
The bug was fixed in VE license server 2.3.3.
Problem symptom:
The emulator fails to start because the license has expired due to vclock checks even though the license expiration date has not yet been reached.
The error message in the emulator log file will be similar to the following:
The license has expired by vClock checking
Problem solution:
Perform the following steps to solve the problem:
- Upgrade the license server to at least version 2.4.x. Your Stromasys contact will advise you on the best version to use.
- Request a license update from Stromasys. The license content does not need to be changed, but the license must be renewed.
- Import the new license on the license server using the v2c utility.