If the Sentinel runtime driver processes are not running, licenses are unavailable to the emulator and the license management tools will return errors.
Typical problems that occur if the license drivers are not running:
- Licenses installed on the system are not found even though they are connected/installed. Sample error message "Sentinel HASP key not found or of improper type (33)."
- The creation of a fingerprint file for a new software license fails with "Can not retrieve the C2V (host fingerprint mode) data." or creates an invalid fingerprint file.
This section describes how to verify that the processes are running and how to restart them, if needed.
This section does not apply to Charon-SSP Baremetal. The underlying operating system and the command-line is not accessible to the users of these systems. If you encounter an error similar to the ones listed above and a reboot of the Charon-SSP Bermetal system does not solve the problem, contact Stromasys support our your VAR (depending on your support contract).
Check if License Drivers are Running
Linux Tasks
The following example shows how to check if the relevant processes aksusbd and hasplmd are active:
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If you do not see the two processes in the output, the license drivers are not in the correct state. Please restart them as described below.
Windows Tasks
To check the state of the Sentinel runtime software on Windows perform the following steps:
- Press WIN+R and enter the command services.msc into the command window.
- Look for the service named Sentinel LDK License Manager (Charon-AXP/VAX/PDP) or Sentinel HASP License Manager (Charon-AXP/SMA) in the list of services that is displayed. The service corresponds to the hasplms.exe process.
- If the service is not in the started state, the Sentinel license drivers are not in the proper state. Restart the service as described below.
Start License Drivers
Linux Tasks
The script to start and stop the license drivers is /etc/init.d/aksusbd.
It takes the parameters start, stop and restart.
If you need to start the license drivers, execute the following command as the privileged user:
# /etc/init.d/aksusbd restart |
Windows Tasks
If you need to restart the Sentinel license drivers, perform the following steps:
- Log in as a user with administrative rights.
- Press WIN+R and enter the command services.msc into the command window.
- Look for the service named Sentinel LDK License Manager (Charon-AXP/VAX/PDP) or Sentinel HASP License Manager (Charon-AXP/SMA) in the list of services that will be displayed.
- Right-click on the service status and select Start.