First check the following: - Verify that you really need a second software license. In most cases, the existing license can be updated. If this is possible, create a C2V file and send it to Stromasys to receive a license update.
- Check if you still have the fingerprint used to create the existing software license. If the system hardware has not changed, you can use the same fingerprint to create a second license.
- If the state of the currently installed software license is invalid/obsolete/cloned, remove the license from the system following the steps described in Cloned Software License Removal.
Only if the steps above did not provide a solution, use the following steps to temporarily disable the software license, create a fingerprint, and re-enable the software license: - Stop all running Charon instances.
- Open the Sentinel Admin Control Center (via VMM or point browser to http://localhost:1947).
- Select the menu option Sentinel Keys.
- Click on Certificates to the right of the software license.
- Identify the path where the certificate folder is stored.
- As Administrator go to the certificate folder and move the V2C files (certificate) stored there to another folder.
- Restart the license service or reboot. To restart the license service perform the following steps as Administrator:
- Press WIN+R.
- Enter services.msc in the input prompt and confirm with OK.
- Select the Sentinel LDK License Manager, right-click on it, and select Restart.
- Use the License Update tool to create a fingerprint.
- As Administrator go to the certificate folder and restore the certificate.
- Restart the license service or reboot.
- The software license should be back and work normally.
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