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Problem
After installing the Charon-SSP Agent without errors, the agent does not start and displays a general error messages in the systemctl status output:
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The information about the missing library can also be obtained using the ldd command:
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/opt/charon-agent/ssp-agent/bin/ssp-agent |
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/lib64/ld-linux-x86-64.so.2 |
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The cause of the problem is that the library libcrypt.so.1 is missing.
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- To simplify the installation kit structure, there is only one Charon-SSP Agent RPM for all the Linux distributions and versions supported by a specific Charon-SSP version.
- The library libcrypt.so.1 is provided in different RPMs by different distributions and versions.
- Hence, the Charon Agent RPM cannot have a dependency definition while still provide one common Charon Agent RPM.
Solution
To solve the problem, identify the correct RPM package to install the missing library on your Linux distribution and version, and install it. Then restart the Charon-SSP Agent and check its status.
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# dnf provides libcrypt.so.1
Last metadata expiration check: 0:21:49 ago on Mon 28 Aug 2023 01:41:00 PM CEST.
libxcrypt-compat-4.4.18-3.el9.i686 : Compatibility library providing legacy API functions
Repo : appstream
Matched from:
Provide : libcrypt.so.1
# dnf install libxcrypt-compat
Last metadata expiration check: 0:22:59 ago on Mon 28 Aug 2023 01:41:00 PM CEST.
Dependencies resolved.
===========================================================================================================================
Package Architecture Version Repository Size
===========================================================================================================================
Installing:
libxcrypt-compat x86_64 4.4.18-3.el9 appstream 88 k
Transaction Summary
===========================================================================================================================
Install 1 Package
Total download size: 88 k
Installed size: 198 k
Is this ok [y/N]: y
Downloading Packages:
libxcrypt-compat-4.4.18-3.el9.x86_64.rpm 293 kB/s | 88 kB 00:00
---------------------------------------------------------------------------------------------------------------------------
Total 171 kB/s | 88 kB 00:00
Running transaction check
Transaction check succeeded.
Running transaction test
Transaction test succeeded.
Running transaction
Preparing : 1/1
Installing : libxcrypt-compat-4.4.18-3.el9.x86_64 1/1
Running scriptlet: libxcrypt-compat-4.4.18-3.el9.x86_64 1/1
Verifying : libxcrypt-compat-4.4.18-3.el9.x86_64 1/1
Installed:
libxcrypt-compat-4.4.18-3.el9.x86_64
Complete!
# systemctl restart ssp-agentd
# systemctl status ssp-agentd
● ssp-agentd.service - Charon Agent for SSP
Loaded: loaded (/etc/systemd/system/ssp-agentd.service; enabled; preset: disabled)
Active: active (running) since Mon 2023-08-28 14:04:15 CEST; 6s ago
Main PID: 5009 (ssp-agent)
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Readers/approval
- Hello Alexandre SOUF. This is the KB article draft we discussed. Is it as you expected?
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