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Only for guests defined in the Service management (Start, Stop, Manage automatic boot & shutdown) menu option
Do not send these files directly to our support team otherwise the sender will not be recognized by our ticketing tool: first . Please send it to you then forward it to our support team.
By default, the 3 most recent log files and the configuration file will be included in the email, zipped
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Configuration and log files (latest 64 lines) will be displayed within the message body and will also be attached to the email (as a zip file).
Example
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Below is an example of email received:
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